Terms of Service
Last updated: September 5, 2026
These Terms of Service ("Terms") govern access to and use of the OrderLine website and service provided by North Valley Technologies LLC (d/b/a OrderLine) ("OrderLine," "we," "us"). By using the service you agree to these Terms. If you are agreeing on behalf of a business, you represent that you are authorized to bind it.
The service
OrderLine provides a text-message-based platform that lets hospitality businesses receive and respond to guest and customer requests, orders, and questions, along with related operations tools. Features, plans, and pricing may change over time.
Accounts
Business customers are responsible for their account, their staff's use, and keeping login credentials and staff PINs confidential. Notify us promptly of any unauthorized use.
Acceptable use
Use of the service is subject to our Acceptable Use Policy, which is incorporated into these Terms. You are responsible for complying with all laws that apply to your messaging, including obtaining any consents required to contact guests and customers and honoring opt-out requests.
Messaging compliance
Business customers are responsible for using the service in compliance with applicable telecommunications and messaging rules (including the TCPA and carrier/CTIA requirements), for the content of the messages their staff send, and for maintaining accurate opt-in and opt-out records. OrderLine provides tools that support compliance (including automatic STOP/HELP handling) but does not assume the customer's legal obligations.
Fees and payment
Paid plans are billed as described at sign-up or in an order. Fees are non-refundable except as required by law or expressly stated. We may change fees on notice for future billing periods. Charges a guest authorizes (for example, charging an order to a room) are processed through our payment processor; the business is responsible for the accuracy of amounts it charges.
Customer content and data
Business customers retain their content and their guest data. Customers grant OrderLine the rights needed to host, process, transmit, and display that content to provide the service. OrderLine processes guest personal information as a processor on the customer's behalf, as described in the Privacy Policy.
Availability
We work to keep the service available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features. Emergency and safety-related handling is provided on a best-efforts basis and is not a substitute for calling emergency services.
Intellectual property
OrderLine and its software, design, and marks are owned by us or our licensors. These Terms grant no rights except as expressly stated.
Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, ORDERLINE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Indemnification
Business customers will defend and indemnify OrderLine against claims arising from their use of the service, their content, or their violation of these Terms or applicable law, including messaging and consent laws.
Termination
Either party may terminate as described in an applicable order or if the other materially breaches these Terms. On termination, your right to use the service ends; certain provisions survive by their nature.
Governing law
These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws rules. The parties submit to the courts located in Alabama for disputes not otherwise subject to arbitration or small-claims resolution, to the extent permitted by law.
Changes
We may update these Terms; the "last updated" date reflects the current version, and continued use after changes means you accept them.