These Terms and Conditions ("Terms") govern your use of the OrderLine platform and services ("Service") provided by OrderLine ("we," "us," or "our"). By signing up for or using OrderLine, you agree to these Terms. Please read them carefully.
OrderLine provides an SMS-based ordering system that allows food businesses to receive orders from customers via text message. The Service includes a dedicated phone number, an AI-powered ordering agent, a business portal, and order notification tools.
You must be at least 18 years old and operating a legitimate food or beverage business in the United States to use OrderLine. By creating an account, you represent that this is the case.
You agree to provide accurate information when signing up and to keep your account credentials secure. You are responsible for all activity that occurs under your account. Notify us immediately at support@orderlinesms.com if you believe your account has been compromised.
OrderLine is offered on a monthly subscription basis at the rate listed on our website at the time of signup. Your subscription begins when your account is activated and renews automatically each month until cancelled.
You may cancel your subscription at any time through your portal or by emailing us. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date. We do not offer prorated refunds for partial months.
When you sign up, we provision a dedicated US phone number for your business via Twilio. This number is leased to you for the duration of your active subscription. If your subscription ends, the number may be released and reassigned. We cannot guarantee number portability.
You agree not to use OrderLine to:
Violation of this section may result in immediate suspension or termination of your account without refund.
You are solely responsible for ensuring your use of OrderLine complies with all applicable SMS and telemarketing laws, including the TCPA. You must only accept orders from customers who have voluntarily initiated contact with your business number. OrderLine provides STOP/HELP/START handling automatically, but compliance with broader messaging regulations remains your responsibility.
You are responsible for the accuracy of your menu, pricing, and business information. OrderLine's AI agent presents information based on what you upload. We are not liable for errors in orders that result from inaccurate or outdated menu data.
We aim to provide reliable service but do not guarantee uninterrupted availability. The Service depends on third-party providers including Twilio, Anthropic, and cloud infrastructure. We are not liable for outages or delays caused by third-party services.
OrderLine uses a large language model (Anthropic Claude) to power the ordering conversation. While the agent is guided by your menu and configured rules, AI responses can occasionally be inaccurate or unexpected. You acknowledge that AI-generated content is not perfect and that you remain responsible for the orders your business fulfills.
To the maximum extent permitted by law, OrderLine's total liability to you for any claim arising out of or related to these Terms or the Service shall not exceed the amount you paid us in the 30 days preceding the claim. We are not liable for any indirect, incidental, special, or consequential damages, including lost revenue or lost orders.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, uninterrupted, or free of security vulnerabilities.
We may suspend or terminate your account at any time if you violate these Terms or if we determine, in our sole discretion, that your use of the Service poses a risk to other users or to us. We will provide notice where reasonably practicable.
These Terms are governed by the laws of the State of Alabama, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Alabama.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
Questions about these Terms? Email us at support@orderlinesms.com.
Also see our Privacy Policy.