One number becomes your entire concierge — room service, housekeeping, bookings, questions — from check-in to checkout. No app. No tablet. Nothing to learn.
Try it — tap a request and watch the concierge answer.
Most tools stop at the text. OrderLine turns every conversation into something your staff can act on — who's waiting, who's on it, what's been promised, and what's still open. Guests feel effortless service. Underneath is a team that always knows the next move.
Room service at 8, towels at noon, a late-checkout ask at 10pm — one continuous conversation tied to the room.
Shift notes and clear ownership mean the next team knows what's open and what's promised — nothing dropped at the shift change.
Every request, who claimed it, how long it's waited. Departments see their queue; nothing slips between shifts.
A clean service-recovery trail: when a guest says "nobody came," you know exactly what happened, and when.
Charges settle by card or post to the room, reconciled and exportable — a clean close-out, even before a PMS.
Guests text in their own language; your staff read it in theirs and reply in theirs. OrderLine translates both ways in real time — across dozens of languages, with the original message always on record.
We provision a dedicated line and load your menu and services. Guests text the number on their key card.
Plain words, any phone, in their own language. No download, no login — the request lands on your board.
Staff see it, claim it, done — with everything they need to act already in front of them.
Three room bands, one flat monthly price per property — month to month, no setup fees. Straight prices, published for every band.
A short walkthrough, built around how your front of house actually runs.
Request a demo