SMS / Messaging Terms

Last updated: September 5, 2026

These terms govern text messages exchanged through OrderLine, the messaging service provided by North Valley Technologies LLC (d/b/a OrderLine) on behalf of the hotels, restaurants, and hospitality businesses that use it.

The program

OrderLine lets you communicate with a business — for example to make a request, place an order, ask a question, or receive updates about it — by texting that business's phone number. Messages are conversational and are sent in response to your messages and requests.

Opt-in / consent

You opt in by texting a business's OrderLine number. By doing so, you agree to receive text messages from that business through OrderLine relating to your requests and your stay or visit. You represent that you are the subscriber or authorized user of the phone number you use.

Message frequency

Message frequency varies and depends on your interactions with the business (for example, how many requests you make).

Cost

Message and data rates may apply, according to your plan with your mobile carrier. OrderLine does not charge you a fee for the text messages themselves.

Opt-out

You can cancel at any time by replying STOP to any message. After you send STOP, we will send one confirmation and then stop sending you messages, except that you can text the business again at any time to resume.

Help

Reply HELP for help, or contact support@orderlinesms.com.

Carriers

Carriers are not liable for delayed or undelivered messages. Delivery is subject to your carrier and network conditions.

Privacy

Your information is handled as described in our Privacy Policy. We do not share mobile opt-in information or text-message consent with third parties or affiliates for marketing purposes.

Changes

We may update these terms; the "last updated" date above reflects the current version.