Acceptable Use Policy

Last updated: September 5, 2026

This Acceptable Use Policy applies to everyone who uses OrderLine and is part of our Terms of Service. Its goal is simple: keep messaging safe, wanted, and lawful.

You must not use OrderLine to:

• send messages to people who have not consented to receive them, or continue messaging anyone who has opted out;
• send unlawful, deceptive, harassing, threatening, or abusive content;
• send prohibited or high-risk content in violation of carrier and CTIA rules (for example, content relating to illegal drugs, unlawful firearms, hate speech, or unlawful sexual content), or the categories commonly restricted as "SHAFT" (sex, hate, alcohol, firearms, tobacco) where prohibited;
• send phishing, malware, or fraudulent messages, or impersonate any person or business;
• collect or use others' personal information unlawfully, or share message recipients' opt-in data for others' marketing;
• interfere with, overload, reverse-engineer, or attempt to gain unauthorized access to the service or its security;
• resell or provide the service to third parties except as expressly permitted.

Business responsibilities

Business customers must obtain and keep records of the consents required to message their guests and customers, honor STOP and opt-out requests promptly, send only messages consistent with the relationship the guest expects, and configure their account (including emergency and safety handling) responsibly.

Enforcement

We may investigate suspected violations and may suspend or terminate access to protect the service, our users, and the public. Serious or illegal activity may be reported to carriers or authorities.

Reporting

Report abuse or concerns to support@orderlinesms.com.