No jargon, no runaround. If something isn't answered here, email support@orderlinesms.com.
Your customers text your OrderLine number to place an order. Our AI handles the conversation, confirms the order, and sends you a notification instantly. No app download, no tablet, no extra hardware.
Just their phone. If they can send a text, they can place an order. That's the whole point.
Two plans. Starter is $99/month for a single location. Growth is $199/month for up to 5 locations with POS integration. No commissions, no per-order fees, no surprises. (Growth coming soon.)
No. Month to month. Cancel any time.
Most restaurants are live within 30 minutes. You fill out the form, upload your menu, and we handle the rest.
It's rare, but it happens. Every order confirmation is sent to you so you can catch anything unusual before you start preparing. We also monitor for errors and fix them fast.
We notify you immediately and post updates at status.orderlinesms.com. In the meantime your customers can reach you the old-fashioned way. We have never had an outage lasting more than an hour.
Yes. Log into your portal at any time and make changes. They go live instantly.
Yes — and it happens automatically. When a customer texts your OrderLine number first, they've given consent under TCPA guidelines. You're covered.
Reply to any email from us or contact support@orderlinesms.com. We'll cancel your account within 24 hours, release your number, and retain your data for 90 days in case you change your mind.
Email support@orderlinesms.com. You'll hear back within 4 hours during business hours. For urgent issues during service hours, reply directly to any OrderLine email and our team gets it immediately.
Your ordering line is 30 minutes away. No contract, no hardware, no hassle.
Get your number — $99/month